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Return and Exchange Policy


General Conditions

  1. Only defective products can be returned or exchanged.
  2. Under the IRR (Implementing Rules and Regulations) of R.A. 7394, The Consumer Act of the Philippines, a change of mind on the part of the customer does not entitle you to a refund or exchange.
  3. The prohibition of the "No Return, No Exchange" does not apply if the product bought is in perfect condition or has no defect.


    Please present the following requirements when requesting for return or exchange:

    1. Original Toys”R”Us receipt
    2. Original package and parts intact


    For merchandise returns that do not meet the general return or exchange conditions, Store accepts such returns within seven (7) days upon purchase as a gesture of goodwill, provided that the item being returned is complete and in its original and resalable condition.